Privacy Statement

Delivery of stained glass patterns (all patterns) is by email unless otherwise requested

We try to have all patterns delivered within one working day of receipt of your order. If you have not received your pattern in this amount of time, please contact me at marian(at);  513 7515018 so that we can find out whether the patterns are lost in cyberspace (as occasionally happens). Before contacting us however, the most common reason for a pattern not being received is that it has been sent to a spam folder and escaped the attention of the recipient.

Another common problem arises from the fact that some email accounts do not allow attachments of several megabytes to be received. If you suspect this is the problem, we can create files of lower file size which should make it through. I also will receive a "returned email" which will allow me to determine what has happened. It is important for our service to you, that we have a valid phone number, or perhaps a second email address, so that we can contact you if the primary email does not work. We are committed to making the file transfer successful and timely.

I promise not to provide email or other private information to other companies or individuals. We have a newsletter (PDQpatterns e-news) which will be sent intermittently to individuals who purchase goods from us which will arrive by email link to the current and archived issues. We have not enabled credit card purchases thus have no access to that information. No other uses of your data will be allowed. Privacy Notice

This privacy notice discloses the privacy practices for and and and and and This privacy notice applies solely to information collected by this website. It will notify you of the following which I have never done and wont do since I am just a grandma and a computer.

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing I am the sole owners of the information collected on this site. I only have access to/collect information that you voluntarily give me via email or other direct contact from you. I will not sell or rent this information to anyone.

I will use your information to respond to you, regarding the reason you contacted me. I will not share your information with any third party. You personally must sign up for any email contact I send and you can opt out at any time on emails that I send, or contact me directly. I may contact you via email occasionally to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.

Security: I take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. I don’t take credit cards, and use paypal only for your security. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While encryption protects sensitive information transmitted online, I also protect your information offline. The only information I request is for filling orders, billing or customer service. My computer and the server (hosted by Siteground) in which we store personally identifiable information are kept in a secure environment. If you feel that I am not abiding by this privacy policy, you should contact us immediately via telephone at 513 7515018 or by email at marian(at)pdqpatterns(dot)com.